Service Cancellation, Refund Policy, and 30-Day Money-Back Guarantee Process

30-Day Money-Back Guarantee#

At Hostinov, customer satisfaction is guaranteed. If you are not completely satisfied with our shared or WordPress hosting services, you can request a 100% full refund within 30 days of your initial purchase.

Refund Policy Guidelines#

• Eligible Services: Shared Hosting, WordPress Hosting, Reseller Hosting.
• Non-Refundable Items: Domain name registrations and transfers (as registry fees are non-refundable wholesale registry costs paid directly to ICANN/registrars), dedicated servers, and custom SSL certificates.

How to Submit a Cancellation Request#

1. 1
   Log in to the Hostinov Client Portal.
2. 2
   Go to Services -> My Services -> click on your service.
3. 3
   In the left-hand Actions menu, click Request Cancellation.
4. 4
   Select cancellation type: Immediate or End of Billing Period.
5. 5
   If within 30 days of purchase and requesting a refund, open a billing ticket to receive your refund back to your original payment card.